Brand Ambassador & Sales Specialist

Macy's; Bridgewater Township (NJ); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy's is a storied retailer seeking an Ambassador to drive sales through customer connections and vendor product knowledge. You will upsell, build repeat clientele, and work with stylists and leadership to execute merchandising initiatives.

This full-time role requires flexibility for days, evenings, weekends, and holidays, with opportunities to participate in benefit programs and company events. Apply to join Macy's today.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Excellent verbal and written communication skills.
• Ability to build relationships and convert customers into clients.
• Comfort with computers, mobile devices, and POS systems.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Upselling

Vendor relations

Communication skills

Merchandising

Tools

POS systems

RF equipment

Mobile devices

Job description

Macy's is a storied retailer seeking an Ambassador to drive sales through customer connections and vendor product knowledge. You will upsell, build repeat clientele, and work with stylists and leadership to execute merchandising initiatives.

This full-time role requires flexibility for days, evenings, weekends, and holidays, with opportunities to participate in benefit programs and company events. Apply to join Macy's today.