Brand Ambassador & Sales Specialist

Macy's, Inc.; Lynnwood (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Learning and leadership development

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's in Lynnwood, WA is seeking an Ambassador to connect with customers, suggest items, and upsell while sharing vendor knowledge.

You will drive sales by building a loyal client base, coordinating vendor and non-vendor events with leadership, and ensuring the sales floor is inviting and well signed.

This role expects flexible availability including weekends and holidays; prior retail experience is preferred.

Qualifications

• 1+ year of retail or sales experience required.
• Ability to greet customers, understand needs and upsell.
• Excellent verbal and written communication with customers and peers.

Responsibilities

• Provide an exceptional customer experience with the customer as priority.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, personal stylists, and store leadership.
• Ensure the sales floor is neat, signed, and merchandise is presented well.
• Create and implement best practices to drive sales, turns, and gross margin.
• Build brand-specific clienteling to support local marketing.
• Plan and execute vendor and non-vendor events to increase sales.
• Lead customer-facing vendor events with vendor partnership and goals in mind.
• Be proficient with Macy's POS systems and company devices to wrap up sales.
• Foster an inclusive environment strengthening relationships with colleagues and customers.

Skills

Customer relationship building

Sales experience

Communication skills

Teamwork

Time management

Upselling

Tools

POS systems

Job description

Macy's in Lynnwood, WA is seeking an Ambassador to connect with customers, suggest items, and upsell while sharing vendor knowledge.

You will drive sales by building a loyal client base, coordinating vendor and non-vendor events with leadership, and ensuring the sales floor is inviting and well signed.

This role expects flexible availability including weekends and holidays; prior retail experience is preferred.