Brand Ambassador & Customer Experience Leader

Macy's, Inc.; Lone Tree (CO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's, Inc. in Lone Tree, Colorado, is seeking an Ambassador to drive sales by greeting customers, making product recommendations, and upselling. You will act as the vendor/brand expert and coordinate with personal stylists and store leadership to deliver outstanding service.

The role is full-time, with benefits, paid time off, holidays, and opportunities for merchandising initiatives, vendor events, and community engagement.

Qualifications

• Demonstrates ability to build relationships and convert customers into clients.
• Energetic and positive attitude with strong communication skills.
• Shows vision and creativity in merchandising and sales.
• Self-starter who can work independently and in a team with time management.
• Ability to communicate effectively across departments and management levels.
• Comfortable using computers, mobile devices, and store devices.

Responsibilities

• Provide an exceptional customer experience with the customer always as priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, personal stylists, and store leadership.
• Keep sales floor neat, signed, and properly labeled for sales and markdowns.
• Implement best practices to drive sales, turn, and gross margin.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer-facing vendor events with vendor partnerships and goals.

Skills

Relationship building

Customer service

Communication skills

Organizational skills

Teamwork

Tech savvy

Flexibility

Job description

Macy's, Inc. in Lone Tree, Colorado, is seeking an Ambassador to drive sales by greeting customers, making product recommendations, and upselling. You will act as the vendor/brand expert and coordinate with personal stylists and store leadership to deliver outstanding service.

The role is full-time, with benefits, paid time off, holidays, and opportunities for merchandising initiatives, vendor events, and community engagement.