Branch Teller Supervisor: Lead, Coach & Service Excellence

1st MS

Meridian, Northern (MS, KY)

Hybrid

USD 42,000 - 54,000

Full time

14 days+

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Job summary

1st MS is seeking a Branch Supervisor to oversee tellers and member service representatives. You will supervise daily activities, guide staff, and ensure accurate handling of deposits, withdrawals, and loan payments while maintaining strong member relations.

The role requires 1–3 years of related experience and a high school diploma or GED. You will help ensure compliance, train staff, and support sales culture through effective coaching and service excellence.

Qualifications

One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal skills required for conflict resolution and confidential communication.
Thorough knowledge of teller procedures and Credit Union operations.

Responsibilities

Supervises, schedules, and monitors daily activities of tellers and member service representatives.
Provides guidance, answers complex questions, and helps resolve disputes.
Performs transaction overrides, approves transaction exceptions, and assists with refunds.
Hires, trains, coaches, and evaluates employee performance within the branch.
Receives and processes member transactions, and cross-sells Credit Union products.
Monitors department activities for compliance with policy and regulations.