Lead Teller: Operations & Customer Service Leader

Ameris Bank; Decatur (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Sick and Vacation Leave

11 Holidays

Volunteer/Service Day

Job summary

Ameris Bank is seeking a Branch Teller Supervisor to coordinate customer service within the branch and ensure operational excellence. You will oversee teller functions, balance vaults, and resolve complex issues while promoting banking products to customers.

The role requires 3+ years in customer service, 2+ years teller experience, and optional supervisory background. A high school diploma is required; a finance degree is preferred. Comprehensive benefits are provided.

Qualifications

• 3+ years of customer service experience required.
• 2+ years of teller experience or equivalent cash handling experience required.
• 1 year of retail banking experience required.
• Supervisory experience preferred.

Responsibilities

• Supervise the operations of teller functions including staffing schedules, audits, evaluations, and compliance.
• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and complex transactions.
• Identify root causes of complex customer service issues and implement resolutions.
• Maintain working knowledge of banking products and promotions; achieve sales and service goals.
• Perform regular audits of teller activities and balance vault/ATM; balance daily totals.
• Cross-sell and refer customers to branch products as appropriate; provide backup support to other branches.

Skills

Accurate transactions

Teller training completed

Customer service excellence

Team-player

Written and verbal communication

PC proficiency

Google Docs and MS Office

Education

High school diploma or GED

Bachelor’s degree in finance or related field (preferred)

Job description

Ameris Bank is seeking a Branch Teller Supervisor to coordinate customer service within the branch and ensure operational excellence. You will oversee teller functions, balance vaults, and resolve complex issues while promoting banking products to customers.

The role requires 3+ years in customer service, 2+ years teller experience, and optional supervisory background. A high school diploma is required; a finance degree is preferred. Comprehensive benefits are provided.