Branch Operations Leader: Teller & Service Coach

First Citizens; Vancouver (WA); On-site; USD 68,855,000 - 93,155,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to lead the operations of a single branch and manage the service line team. The role processes teller transactions, handles customer service requests, and promotes bank capabilities to customers.

A successful candidate will coach staff, drive sales referrals with bank partners, ensure regulatory compliance, and maintain high service standards in a fast-paced retail banking environment.

Qualifications

• Bachelor's Degree plus 1 year of experience OR High School Diploma plus 5 years in financial services or branch operations management.
• Experience in financial services, customer service, bank operations, or branch operations management.
• Proficient in financial literacy and knowledge of retail banking products.

Responsibilities

• Team management and coaching to improve performance and drive results.
• Develop service standards and identify sales or referral opportunities.
• Ensure regulatory and policy compliance and efficient operations.

Skills

Financial literacy

Retail banking products

Operations management

Education

Bachelor's degree + 1 year experience OR High School Diploma/GED + 5 years experience

Job description

First Citizens Bank is seeking an Operations Services Supervisor to lead the operations of a single branch and manage the service line team. The role processes teller transactions, handles customer service requests, and promotes bank capabilities to customers.

A successful candidate will coach staff, drive sales referrals with bank partners, ensure regulatory compliance, and maintain high service standards in a fast-paced retail banking environment.