Branch Operations Leader & Teller Supervisor

First Citizens Bank; Winterville (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch, lead a service line team, handle teller and customer transactions, and promote bank products and resources. The role focuses on delivering excellent customer service, maintaining compliant operations, and supporting branch sales initiatives.

The position requires experience in financial services or branch operations management, with a Bachelor's degree or equivalent, and a demonstrated ability to lead a

Qualifications

• Must have knowledge of retail banking products and services.
• Strong understanding of banking operations and customer service.
• Familiarity with regulatory requirements and risk controls.

Responsibilities

• Service Standards - deliver value for customers and identify sales/referral opportunities.
• Operations and Administration - comply with regulations and policies to manage risk and ensure efficiency.
• Team Leadership - manage performance and coaching for a branch team.

Skills

Financial literacy

Retail banking

Operations management

Banking regulations

Branch operations

Relationship building

Education

Bachelor's degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch, lead a service line team, handle teller and customer transactions, and promote bank products and resources. The role focuses on delivering excellent customer service, maintaining compliant operations, and supporting branch sales initiatives.

The position requires experience in financial services or branch operations management, with a Bachelor's degree or equivalent, and a demonstrated ability to lead a