Teller Supervisor: Lead, Coach & Elevate Customer Experience

Beacon-Bank; Town of Queensbury (NY); On-site; USD 55,000 - 72,000; Full time

Job summary

Beacon Bank seeks a Teller Supervisor to lead the teller line, supervise daily operations, and coach team members to deliver an exceptional customer experience at the branch.

You will ensure compliance with bank policies and regulatory requirements, oversee cash handling, participate in hiring and performance management, and actively develop customer relationships to drive branch growth. This role requires a high school diploma or equivalent and 1–2 years of teller supervision experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years of senior teller or teller supervisor experience preferred.

Responsibilities

• Lead teller line supervision and daily branch operations.
• Provide excellent customer service and build relationships with customers.
• Oversee cash handling, audits, and compliance with banking policies and regulations.
• Participate in hiring and performance management with branch management.

Skills

Customer service

Communication

Leadership

Coaching/mentoring

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank seeks a Teller Supervisor to lead the teller line, supervise daily operations, and coach team members to deliver an exceptional customer experience at the branch.

You will ensure compliance with bank policies and regulatory requirements, oversee cash handling, participate in hiring and performance management, and actively develop customer relationships to drive branch growth. This role requires a high school diploma or equivalent and 1–2 years of teller supervision experience.