Branch Teller Lead & Customer Experience Coach

KeyCorp; Greensburg (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Greensburg, PA is seeking a Lead Teller to be the frontline resource in client servicing, resolving issues, and strengthening relationships in the branch.

You will oversee teller operations, coach staff, ensure accuracy, and promote bank products while maintaining compliance. This full-time role requires a high school diploma and 3+ years of cash handling and client-relations experience.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and serves as primary troubleshooter.
• Assists clients in achieving their financial goals through financial wellness tools.
• Manage day-to-day duties for the branch teller line and coach tellers.
• Promotes bank products and services to clients and identifies sales opportunities.
• Follow compliance and security procedures and balance cash drawers.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Windows PC

Education

High School Diploma , GED, or equivalent business experience (required)

Tools

Windows PC

Calculator

Job description

KeyCorp in Greensburg, PA is seeking a Lead Teller to be the frontline resource in client servicing, resolving issues, and strengthening relationships in the branch.

You will oversee teller operations, coach staff, ensure accuracy, and promote bank products while maintaining compliance. This full-time role requires a high school diploma and 3+ years of cash handling and client-relations experience.