Senior Teller & Client Experience Coach

KeyBank; Sewickley (Allegheny County); On-site; USD 42,000 - 55,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Sewickley, PA, to serve as the primary troubleshooter for complex client service issues and to coach tellers in delivering distinctive quality service in-branch. The role involves scheduling, staffing, and ensuring regulatory and internal controls compliance while transition clients to a banker for deeper financial conversations.

The successful candidate will possess strong client relationship skills, extensive cash-handling experience, and a track record of

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum of 3 years demonstrated superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).

Responsibilities

• Embodies a strong client experience culture and assists clients in achieving their financial goals.
• Coaches tellers to ensure efficient, accurate teller operations in a branch setting.
• Identifies and resolves more complex client servicing issues and transitions clients to a Banker when appropriate.
• Manages teller line scheduling, staffing, and ensures branch regulatory and operational compliance.

Skills

Client relationships

Sales & service

Cash handling

Integrity

Time management

Banking products

Education

High School Diploma or GED

Job description

KeyBank is seeking a Lead Teller in Sewickley, PA, to serve as the primary troubleshooter for complex client service issues and to coach tellers in delivering distinctive quality service in-branch. The role involves scheduling, staffing, and ensuring regulatory and internal controls compliance while transition clients to a banker for deeper financial conversations.

The successful candidate will possess strong client relationship skills, extensive cash-handling experience, and a track record of