Branch Teller Lead and Customer Experience Coach

Berkshire Bank; Town of Queensbury (NY); Vor Ort; USD 43.000 - 67.000; Vollzeit

Zusammenfassung

Berkshire Bank in Queensbury, NY is seeking a Teller Supervisor to lead the teller line, oversee daily branch operations, and develop team members to deepen customer relationships and ensure exceptional service. You will supervise transactions, support branch growth initiatives, ensure compliance with bank policies and regulatory requirements, and assist with hiring and performance management.

Requires a high school diploma and teller supervision experience; the role may require Saturdays and

Qualifikationen

• High school diploma or equivalent; banking courses preferred.
• 1–2 years teller/supervisor experience preferred.
• Strong customer service and sales/relationship skills.
• Ability to analyze situations and prioritize workflow.
• Flexible hours including Saturdays; occasional travel to branches.

Aufgaben

• Supervise teller line and daily branch operations.
• Maintain cash drawer, balance, and vault responsibilities.
• Oversee audit, compliance, and record-keeping for teller/ATM.
• Resolve complex transactions and customer requests.
• Participate in hiring and performance management with branch management.
• Provide outstanding customer experience and develop relationships.
• Educate customers on digital banking and solutions.

Kenntnisse

Customer service

Communication skills

Leadership

Coaching

Multi-tasking

Ausbildung

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Notary (license)

Jobbeschreibung

Berkshire Bank in Queensbury, NY is seeking a Teller Supervisor to lead the teller line, oversee daily branch operations, and develop team members to deepen customer relationships and ensure exceptional service. You will supervise transactions, support branch growth initiatives, ensure compliance with bank policies and regulatory requirements, and assist with hiring and performance management.

Requires a high school diploma and teller supervision experience; the role may require Saturdays and