Teller Supervisor: Lead Branch Growth & Exceptional Service

Berkshire Bank Company; Warwick (RI); On-site; USD 43,000 - 67,000; Full time

Job summary

Berkshire Bank in Warwick, RI is seeking a Teller Supervisor to lead the teller line, drive branch operations, and coach staff for excellent customer service. You will supervise daily processes, ensure compliance with bank policies, and contribute to branch growth through proactive relationship management.

The role emphasizes sales culture, training, and customer experience excellence, with flexibility to support branch initiatives and community engagement.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Experience in a goal-oriented sales or customer service environment.

Responsibilities

• Supervise teller line and daily operations to ensure accuracy and efficiency.
• Maintain cash drawer and vault responsibilities with proper balancing and timely delivery to departments.
• Oversee audit processes, compliance, and record-keeping for teller line and ATM operations.
• Hire and manage performance in collaboration with branch management.
• Provide outstanding customer experience and develop relationships with customers and prospects.

Skills

Teller supervision

Sales & relationship building

Customer service

Communication

Coaching & mentoring

Regulatory compliance

Cash handling

Microsoft Office

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Berkshire Bank in Warwick, RI is seeking a Teller Supervisor to lead the teller line, drive branch operations, and coach staff for excellent customer service. You will supervise daily processes, ensure compliance with bank policies, and contribute to branch growth through proactive relationship management.

The role emphasizes sales culture, training, and customer experience excellence, with flexibility to support branch initiatives and community engagement.