Teller Lead & Branch Operations Coach

Community Bank, N.A.; Old Forge (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A. in Upstate New York seeks a Senior Teller to lead teller and transaction operations, coach frontline staff, and ensure accurate cash handling and high-quality service in a busy branch.

This role requires a minimum of three years in teller work, a high school diploma or GED, and strong interpersonal skills; the bank offers competitive pay, benefits, and opportunities for career growth.

Qualifications

• Strong interpersonal and communication skills for professional customer interactions.
• Demonstrated leadership qualities and ability to coach staff without direct supervision.
• Excellent attention to detail and accurate arithmetic for teller operations.
• Thorough knowledge of bank products, services, and procedures.
• Commitment to company values: Integrity, Excellence, Teamwork, Humility.

Responsibilities

• Lead teller and transaction operations with daily guidance to frontline staff.
• Oversee cash operations, vault management, and controls to ensure accuracy and security.
• Coach staff on customer conversations, referrals, and branch goals.
• Assist in staff training and participate in branch meetings and audits.
• Provide coverage across transaction areas and handle low-risk overrides within authority.

Skills

Interpersonal skills

Leadership

Attention to detail

Math skills

Customer service

Education

High School Diploma or GED

Job description

Community Bank, N.A. in Upstate New York seeks a Senior Teller to lead teller and transaction operations, coach frontline staff, and ensure accurate cash handling and high-quality service in a busy branch.

This role requires a minimum of three years in teller work, a high school diploma or GED, and strong interpersonal skills; the bank offers competitive pay, benefits, and opportunities for career growth.