Teller Specialist: Customer Experience & Digital Banking

Berkshire Bank; Town of New Hartford (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Berkshire Bank in New Hartford, NY, is seeking a Teller to serve as the main point of contact for customers, processing financial transactions accurately while delivering excellent service. You will cultivate relationships and promote banking products and services, supporting digital banking engagement.

The role requires a high school diploma or equivalent, cash handling and customer service experience preferred, with strong communication and basic computer skills.

Qualifications

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and offer recommendations for customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to branch goals.
• Actively participate in all branch initiatives.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Skills

Cash handling

Customer service

Communication

Attention to detail

Punctuality

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Berkshire Bank in New Hartford, NY, is seeking a Teller to serve as the main point of contact for customers, processing financial transactions accurately while delivering excellent service. You will cultivate relationships and promote banking products and services, supporting digital banking engagement.

The role requires a high school diploma or equivalent, cash handling and customer service experience preferred, with strong communication and basic computer skills.