Branch Teller & Customer Experience Specialist (Digital)

M&T Bank Corporation; Maryland; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Nottingham, Maryland, is seeking a Branch Service Associate to deliver exceptional customer experiences. You will balance transactions, educate customers through digital demonstrations, manage lobby flow, and identify self-service opportunities while ensuring AML/KYC compliance.

You will handle cash, ATM, wire transfers, and routine account maintenance, while logging customer feedback and escalating issues when needed.

Qualifications

• High school diploma or GED and at least 6 months customer service experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system.
• Transition identified sales opportunities and introduce to appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately; AML/KYC/BSA activities; comply with risk controls.
• Promote an environment reflecting the M&T Bank brand and support audits.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Organizational skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

6 months customer service experience (data entry or cash handling)

Job description

M&T Bank Corporation in Nottingham, Maryland, is seeking a Branch Service Associate to deliver exceptional customer experiences. You will balance transactions, educate customers through digital demonstrations, manage lobby flow, and identify self-service opportunities while ensuring AML/KYC compliance.

You will handle cash, ATM, wire transfers, and routine account maintenance, while logging customer feedback and escalating issues when needed.