Digital Banking Teller - Customer Experience & Transactions

M&T Bank; Glen Burnie (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Glen Burnie, MD is looking for a Branch Customer Service Associate to deliver exceptional service, process a variety of transactions, and promote efficient self-service options. You will engage with customers, balance cash, and resolve routine issues in a fast-paced branch setting.

The role emphasizes empathy, digital fluency, and a compliant, risk-aware approach to daily banking tasks. Join a team focused on belonging and strong customer relationships in a community bank environment.

Qualifications

• Minimum 6 months of customer service experience, including data entry or cash handling.
• Strong verbal communication skills.
• Proven interpersonal skills and customer service track record.
• Well-organized with good time management and prioritization.

Responsibilities

• Provide exceptional customer service and a differentiated experience.
• Educate customers with shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process transactions accurately following bank policy.
• Resolve escalated account issues and log customer complaints.
• Introduce customers to appropriate banking partners for sales opportunities.
• Perform branch operational duties (cash orders, vault, ATM, wires).
• Process customer and account maintenance accurately.
• Adhere to AML/BSA/KYC requirements and regulatory controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Time management

Attention to detail

Education

High school diploma or GED

Job description

M&T Bank in Glen Burnie, MD is looking for a Branch Customer Service Associate to deliver exceptional service, process a variety of transactions, and promote efficient self-service options. You will engage with customers, balance cash, and resolve routine issues in a fast-paced branch setting.

The role emphasizes empathy, digital fluency, and a compliant, risk-aware approach to daily banking tasks. Join a team focused on belonging and strong customer relationships in a community bank environment.