Part-Time Teller: Digital Banking & Customer Service

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is hiring a Branch Customer Service Associate in Baltimore, MD to deliver exceptional in-person service and handle routine banking transactions in a fast-paced retail environment.

The role emphasizes empathy, accuracy, and a customer-first mindset, with duties including cash balancing, digital demonstrations, guiding customers to self-service options, and supporting AML/KYC procedures while upholding bank policies and risk controls.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank is hiring a Branch Customer Service Associate in Baltimore, MD to deliver exceptional in-person service and handle routine banking transactions in a fast-paced retail environment.

The role emphasizes empathy, accuracy, and a customer-first mindset, with duties including cash balancing, digital demonstrations, guiding customers to self-service options, and supporting AML/KYC procedures while upholding bank policies and risk controls.