Branch Teller & Digital Banking Concierge

mtb; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a customer-service oriented branch associate to help customers with transactions, balance cash, and deliver a differentiated in-branch experience.

You will handle account maintenance, AML/KYC compliance, and refer customers to banking partners while maintaining risk controls and preventing losses. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Ability to provide exceptional customer service and stay organized.
• Proficiency with internet-enabled technology.

Responsibilities

• Adhere to customer service standards and educate customers through digital demonstrations.
• Balance and process transactions accurately following bank policy.
• Engage in lobby management, greet customers and address needs.
• Log customer complaints and escalate as needed; transition sales opportunities to banking partners.
• Perform branch operations tasks and maintain AML/KYC related activities.

Skills

Verbal communication

Interpersonal skills

Customer service

Data entry

Cash handling

Time management

Organizational skills

Education

High school diploma or GED

Bilingual (branch needs)

Job description

M&T Bank in Buffalo, NY is seeking a customer-service oriented branch associate to help customers with transactions, balance cash, and deliver a differentiated in-branch experience.

You will handle account maintenance, AML/KYC compliance, and refer customers to banking partners while maintaining risk controls and preventing losses. Strong communication and organizational skills are essential.