Bank Teller: Customer Experience & Digital Engagement

M&T Bank; Baltimore (MD); On-site; USD 2,617,000 - 2,618,000; Full time

Job summary

M&T Bank is seeking an associate to enhance branch customer experiences in Baltimore, combining hands-on service with digital support. You will balance transactions, assist with account maintenance, and guide customers toward self-service options while maintaining compliance and risk controls.

The role emphasizes empathy, reliability, and teamwork in a fast-paced retail setting. Qualifications include a high school diploma or GED, strong communication, and basic tech skills.

Qualifications

• High school diploma or GED required, with basic data entry and cash handling experience.
• Strong verbal and interpersonal communication skills.
• Ability to balance transactions accurately and handle customer inquiries.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Balance and process transactions accurately following bank policy.
• Escalate and log customer complaints; transition sales opportunities to banking partners.
• Perform branch operational tasks including cash orders, vault, ATM, and wires.
• Complete AML/KYC-related activities and adhere to risk controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Tech-savvy

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank is seeking an associate to enhance branch customer experiences in Baltimore, combining hands-on service with digital support. You will balance transactions, assist with account maintenance, and guide customers toward self-service options while maintaining compliance and risk controls.

The role emphasizes empathy, reliability, and teamwork in a fast-paced retail setting. Qualifications include a high school diploma or GED, strong communication, and basic tech skills.