Customer Experience Teller - Digital Banking & Transactions

M&T Bank Corporation; Catonsville (MD); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

M&T Bank Corporation in Catonsville, MD, seeks a customer service associate to deliver a differentiated branch experience through in-person and digital interactions. You will assist with transactions, educate customers on self-service options, and support lobby management to address immediate needs.

Responsibilities include processing payments, handling cash, resolving routine issues, and logging complaints while maintaining compliance with Bank policy and risk controls.

Qualifications

• 6 months customer service experience or data entry experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized and time managed.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following bank policy.
• Resolve escalated account issues and log complaints.
• Transition sales opportunities to banking partners.
• Perform branch operational tasks (cash orders, vault, ATM, wires).
• Process customer/account maintenance and AML/KYC related activities.
• Follow risk controls and participate in audits as applicable.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

Internet skills

Job description

M&T Bank Corporation in Catonsville, MD, seeks a customer service associate to deliver a differentiated branch experience through in-person and digital interactions. You will assist with transactions, educate customers on self-service options, and support lobby management to address immediate needs.

Responsibilities include processing payments, handling cash, resolving routine issues, and logging complaints while maintaining compliance with Bank policy and risk controls.