Experience-Driven Teller: Digital Banking & Service

M&T Bank Corporation

Aberdeen (MD)

On-site

USD 26,000 - 40,000

Full time

2 days ago

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Job summary

M&T Bank Corporation in Aberdeen, Maryland is seeking a Branch Customer Service Representative to deliver exceptional service, balance transactions accurately, and promote digital options. You will engage customers, respond to inquiries, and support branch operations while adhering to policies and regulatory standards.

This role offers a stable career with a competitive hourly wage, comprehensive benefits, and opportunities to grow within a community-focused bank.

Qualifications

High school diploma or GED required.
Minimum 6 months of customer service experience.
Proven verbal communication skills.
Proven interpersonal and time management skills.
Proficient with internet user-level technology.

Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively addressing the customer’s immediate need.
Accurately balance and process customer transactions following Bank Policy.