Branch Team Leader: Growth, Service, Community Impact

Minster Bank; United States; Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Minster Bank is seeking an Assistant Branch Manager to partner with the Branch Manager in growing the branch, delivering outstanding customer service, and ensuring policy compliance. The role supports daily operations and develops retail staff while serving as a trusted resource for customers.

You will identify financial needs, recommend solutions, and contribute to a positive customer and employee experience in a community-focused environment.

Qualifications

• Experience in retail banking, customer service, or leadership roles is preferred.
• Understanding of banking regulations and operational procedures.
• Proven leadership and coaching abilities with a customer-focused mindset.
• Strong communication, problem-solving, and decision-making skills.

Responsabilités

• Build and strengthen customer relationships by identifying needs and recommending banking products and services.
• Serve as a consultant to customers and refer to specialized partners when appropriate.
• Assist customers with account maintenance, inquiries, and problem resolution.
• Explain bank products, account features, and regulatory requirements clearly.
• Ensure proper staffing and support branch operations for exceptional service.
• Monitor branch activities for compliance with policies and regulations.
• Process customer transactions accurately and maintain security awareness.
• Lead, coach, and develop branch staff through ongoing training and feedback.

Connaissances

Retail banking knowledge

Regulatory knowledge

Leadership

Communication

Problem-solving

Banking technology

Formation

Associate's degree or equivalent

Description du poste

Minster Bank is seeking an Assistant Branch Manager to partner with the Branch Manager in growing the branch, delivering outstanding customer service, and ensuring policy compliance. The role supports daily operations and develops retail staff while serving as a trusted resource for customers.

You will identify financial needs, recommend solutions, and contribute to a positive customer and employee experience in a community-focused environment.