Branch Leadership & Customer Growth Partner

Minster Bank; Minster (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Minster Bank in Ohio seeks an Assistant Branch Manager to partner with the Branch Manager to drive branch growth, profitability, and service excellence while ensuring compliance. This role leads retail staff, develops the team, and acts as a trusted resource for customers by identifying financial needs and recommending solutions.

The position is in‑person, day shift, with some Saturday mornings, supporting a positive customer and employee experience.

Qualifications

• Six months to one-year related experience and/or an Associate's degree or equivalent combination of education, experience, and training.
• Broad knowledge of retail banking products and services.
• Strong understanding of banking regulations, compliance requirements, and operational procedures.
• Demonstrated leadership, coaching, and team-building abilities.
• Ability to balance sales goals with delivering an outstanding customer experience.

Responsibilities

• Build and strengthen customer relationships by identifying needs and recommending appropriate banking products and services.
• Serve as a consultant to customers and make referrals to specialized banking partners when appropriate.
• Assist customers with account maintenance, inquiries, and problem resolution.
• Explain bank products, account features, and regulatory requirements in a clear and professional manner.
• Ensure proper staffing and support branch operations to maintain exceptional customer service standards.
• Monitor branch activities for compliance with bank policies and applicable regulations.
• Process customer transactions accurately and maintain operational efficiency and security awareness.
• Lead, coach, and develop branch staff through ongoing training, feedback, and performance support.

Skills

Customer service

Leadership

Communication

Problem solving

Regulatory knowledge

Team coaching

Education

Associate degree

Tools

Banking software

Job description

Minster Bank in Ohio seeks an Assistant Branch Manager to partner with the Branch Manager to drive branch growth, profitability, and service excellence while ensuring compliance. This role leads retail staff, develops the team, and acts as a trusted resource for customers by identifying financial needs and recommending solutions.

The position is in‑person, day shift, with some Saturday mornings, supporting a positive customer and employee experience.