Assistant Branch Manager - Community Bank

Minster Bank; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Minster Bank is seeking an Assistant Branch Manager to partner with the Branch Manager in growing the branch, delivering outstanding customer service, and ensuring policy compliance. The role supports daily operations and develops retail staff while serving as a trusted resource for customers.

You will identify financial needs, recommend solutions, and contribute to a positive customer and employee experience in a community-focused environment.

Qualifications

• Experience in retail banking, customer service, or leadership roles is preferred.
• Understanding of banking regulations and operational procedures.
• Proven leadership and coaching abilities with a customer-focused mindset.
• Strong communication, problem-solving, and decision-making skills.

Responsibilities

• Build and strengthen customer relationships by identifying needs and recommending banking products and services.
• Serve as a consultant to customers and refer to specialized partners when appropriate.
• Assist customers with account maintenance, inquiries, and problem resolution.
• Explain bank products, account features, and regulatory requirements clearly.
• Ensure proper staffing and support branch operations for exceptional service.
• Monitor branch activities for compliance with policies and regulations.
• Process customer transactions accurately and maintain security awareness.
• Lead, coach, and develop branch staff through ongoing training and feedback.

Skills

Retail banking knowledge

Regulatory knowledge

Leadership

Communication

Problem-solving

Banking technology

Education

Associate's degree or equivalent

Job description

Lead People. Build Relationships. Strengthen Communities.

At Minster Bank, we believe banking is about people. Since 1914, we have been helping individuals, families, and businesses achieve their financial goals while investing in the communities we call home. As a community bank, we are committed to building strong relationships, delivering exceptional service, and making a positive impact in the lives of our customers. Today, Minster Bank serves Western Ohio through multiple locations and a team-focused culture built on integrity, quality, customer satisfaction, and innovation.

When you join Minster Bank, you become part of an organization that values teamwork, professional growth, and work-life balance. We offer a supportive environment where employees are encouraged to learn, develop their careers, and make meaningful contributions to their communities. Our employees are more than team members, they are trusted advisors, leaders, problem solvers, and community partners.

Position Summary

The Assistant Branch Manager partners with the Branch Manager to achieve branch growth, profitability, and customer service objectives while ensuring compliance with established bank policies. This role supports daily branch operations, provides leadership and development for retail staff, and serves as a trusted resource for customers by identifying financial needs and recommending solutions. The Assistant Branch Manager also serves as a backup to the Branch Manager and plays a key role in creating a positive customer and employee experience.

Key Responsibilities

• Build and strengthen customer relationships by identifying needs and recommending appropriate banking products and services.
• Serve as a consultant to customers and make referrals to specialized banking partners when appropriate.
• Assist customers with account maintenance, inquiries, and problem resolution.
• Explain bank products, account features, and regulatory requirements in a clear and professional manner.
• Ensure proper staffing and support branch operations to maintain exceptional customer service standards.
• Monitor branch activities for compliance with bank policies and applicable regulations.
• Process customer transactions accurately and maintain operational efficiency and security awareness.
• Lead, coach, and develop branch staff through ongoing training, feedback, and performance support.

Required Knowledge & Skills

• Six months to one-year related experience and/or an Associate's degree or equivalent combination of education, experience, and training.
• Broad knowledge of retail banking products and services.
• Strong understanding of banking regulations, compliance requirements, and operational procedures.
• Demonstrated leadership, coaching, and team-building abilities.
• Ability to balance sales goals with delivering an outstanding customer experience.
• Strong communication, problem-solving, and decision-making skills.
• Proficiency with banking technology and the ability to identify opportunities for operational efficiency.

Qualifications

• Previous banking, customer service, or retail leadership experience preferred.
• Experience supervising, coaching, or developing team members preferred.
• Consumer lending experience or willingness to learn is a plus.

JOB TYPE: Full-Time, Non-Exempt

WORK LOCATION: In Person

SCHEDULE: Day shift Monday through Friday with some Saturday mornings

If you enjoy helping customers succeed, leading a team, and making a positive impact in your community, we invite you to grow your career with Minster Bank. Join a team where relationships matter, leadership is valued, and your work helps customers and communities go farther.

Work Close. Go Far.

Minster Bank is an equal opportunity employer.