Branch Team Lead — Teller Coaching & Operations

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and holidays

Medical/Dental/Vision/Life/Disability

Tuition Assistance Program

Employee banking benefits

Job summary

FNBO is seeking a Branch Supervisor to supervise tellers, oversee teller work, and ensure employees deliver an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.

This role emphasizes coaching, staffing, compliance, and training opportunities, with ongoing feedback, branch meetings, and mentoring of the teller team; onsite work in a collaborative, growth-oriented environment.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• Leadership ability and prior management experience.
• Retail banking experience is preferred.
• Must have unrestricted work authorization.

Responsibilities

• Oversee tellers and teller work to ensure exceptional customer experience.
• Provide coaching and feedback in one-on-one meetings.
• Ensure adequate staff coverage for customer flow.
• Address compliance and operational issues; identify training opportunities.
• Lead branch meetings and mentor the teller team.
• Perform teller duties as needed to minimize risk.
• Support branch audits and pass onsite/offsite assessments.

Skills

Problem solving

Verbal communication

Written communication

Customer service

Conflict resolution

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Job description

FNBO is seeking a Branch Supervisor to supervise tellers, oversee teller work, and ensure employees deliver an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.

This role emphasizes coaching, staffing, compliance, and training opportunities, with ongoing feedback, branch meetings, and mentoring of the teller team; onsite work in a collaborative, growth-oriented environment.