Branch Teller Lead — Customer Experience & Ops

Beacon Bank; Newport (RI); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank's Newport branch seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach staff to deliver exceptional customer experiences. The role emphasizes compliance with banking policies, risk management, and developing team talent.

The candidate will build relationships with customers, identify financial needs, and promote deposit and loan products while ensuring accurate cash handling and adherence to security procedures.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Proven results in a goal-oriented sales or customer service environment.
• Supervisory experience with demonstrated ability to provide direction and support.
• Strong communication, interpersonal, and organizational skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to analyze situations, solve complex issues, and prioritize workflow.
• Ability to work flexible hours, including Saturdays and occasional travel to branch locations.
• Commitment to upholding ethical standards and compliance with all banking laws and regulations.
• Cash handling experience preferred.
• Notary or other licensing as required.

Responsibilities

• Teller Line Supervision & Operations: supervise teller line operations, cash drawer, and audits.
• Customer Relationship Management: deliver outstanding service, develop relationships, and advise on products.
• Branch Operations & Compliance: manage daily operations, regulatory compliance, and staff training.

Skills

Customer service

Relationship building

Communication

Coaching

Multitasking

Education

High school diploma or equivalent

Banking courses

Tools

MS Office

Job description

Beacon Bank's Newport branch seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach staff to deliver exceptional customer experiences. The role emphasizes compliance with banking policies, risk management, and developing team talent.

The candidate will build relationships with customers, identify financial needs, and promote deposit and loan products while ensuring accurate cash handling and adherence to security procedures.