Branch Supervisor: Lead Teller Team & Service

First National Bank; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

401k Match

Paid time off

Medical/Dental/Vision/Life/Disability

Tuition Assistance Program

Employee wellness program

Career development

Job shadowing

Job summary

First National Bank, Omaha, Nebraska seeks a Branch Supervisor to lead tellers and ensure exceptional customer service. The role provides leadership in the absence of the Branch Manager and supports daily operations and coaching across the team.

The ideal candidate brings retail banking experience, strong communication, and problem-solving skills to foster a collaborative, customer-focused environment and drive branch performance.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Retail banking experience helpful.
• Excellent problem-solving and communication skills.

Responsibilities

• Serve as the go-to person for daily branch operations in the absence of the Branch Manager.
• Conduct one-on-one coaching and provide feedback to team members.
• Monitor teller performance and support performance reviews.
• Ensure adequate staff coverage for anticipated customer flow.
• Address compliance and operational issues and identify training opportunities.
• Assist in branch meetings/huddles and recognize team achievements.
• Perform teller duties as needed to minimize risk.
• Adhere to policies and procedures and escalate high-risk situations.
• Contribute to successful branch audits both onsite and offsite.

Skills

Strong problem solving skills

Strong verbal and written communcation

Strong customer service skills

Good conflict resolution skills

Education

High School Diploma or GED

Bachelor’s degree or equivalent work experience preferred

Leadership ability and management skills

Experience in retail banking

Oral and written communication skills

Customer/community focus

Problem solving ability

Job description

First National Bank, Omaha, Nebraska seeks a Branch Supervisor to lead tellers and ensure exceptional customer service. The role provides leadership in the absence of the Branch Manager and supports daily operations and coaching across the team.

The ideal candidate brings retail banking experience, strong communication, and problem-solving skills to foster a collaborative, customer-focused environment and drive branch performance.