Branch Operations Lead

First National Bank of Omaha; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and paid holidays

Medical/Dental/Vision/Life/Disability/

Job summary

First National Bank of Omaha is seeking a Branch Supervisor to lead tellers and ensure a superior customer experience in daily branch operations. You will provide leadership in the absence of the Branch Manager and act as the go‑to person for branch success.

The role emphasizes coaching, performance feedback, staff coverage, and adherence to policies to minimize risk. Onsite work with strong team collaboration and employee development opportunities are highlighted.

Qualifications

• Strong problem solving skills.
• Strong verbal and written communication.
• Strong customer service skills.
• Good conflict resolution skills.

Responsibilities

• This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
• Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback.
• Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
• Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
• Ensure assigned team members resolve any compliance and operational issues.
• Identify and recommend any additional training opportunities.
• Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
• Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
• Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
• Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team.
• Adhere to such policies and procedures and consult with branch leadership on high risk situations.
• Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments

Skills

Problem solving

Verbal communication

Written communication

Customer service

Conflict resolution

Education

High School Diploma or GED

Bachelor’s degree or equivalent work experience

Job description

First National Bank of Omaha is seeking a Branch Supervisor to lead tellers and ensure a superior customer experience in daily branch operations. You will provide leadership in the absence of the Branch Manager and act as the go‑to person for branch success.

The role emphasizes coaching, performance feedback, staff coverage, and adherence to policies to minimize risk. Onsite work with strong team collaboration and employee development opportunities are highlighted.