Branch Services Manager: Customer Experience & Operations Lead

Mechanics Bank; California (MO); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Volunteer time

Disability benefits

Life Insurance

Job summary

Mechanics Bank is seeking a Branch Services Manager in Santa Ynez, California. This on-site role leads branch operations, cash handling, and customer service, while coaching staff and driving branch goals.

The ideal candidate has 5+ years in banking operations and 2+ years in management, with strong risk, compliance and people skills. The position emphasizes strong leadership, budgeting, audit readiness, and an in-branch focus on service quality and regulatory adherence.

Qualifications

• Minimum of 5 years of banking experience with emphasis in operations.
• Minimum of 2 years of management experience.
• Excellent interpersonal skills and ability to motivate staff.

Responsibilities

• Lead daily huddles and branch meetings; coach staff and conduct performance reviews.
• Oversee branch operations, cash handling, security, and regulatory compliance.
• Manage staffing, scheduling, budgeting, and forecasting for the branch.
• Provide customer service leadership; resolve complex inquiries and ensure high satisfaction.

Skills

Management & Team Leadership

Branch Operations

Transaction Processing

Customer Experience

Staff Development

Budgeting & Forecasting

Regulatory & Risk Knowledge

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Branch Services Manager in Santa Ynez, California. This on-site role leads branch operations, cash handling, and customer service, while coaching staff and driving branch goals.

The ideal candidate has 5+ years in banking operations and 2+ years in management, with strong risk, compliance and people skills. The position emphasizes strong leadership, budgeting, audit readiness, and an in-branch focus on service quality and regulatory adherence.