Branch Services Leader — Customer Experience & Ops

Mechanics Bank; Lynnwood (WA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Retail incentive plan up to 10%

Health benefits

Paid time off

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site, overseeing daily operations, cash handling, security, and compliance. You will hire, train, and coach staff, drive customer retention and new business, and ensure branch goals are met.

The role requires 5+ years banking experience with management background, strong leadership, and a focus on delivering exceptional customer service. Travel is minimal; this position anchors the branch leadership team.

Qualifications

• Leadership and people management experience.
• Coaching and performance reviews.
• Customer service orientation and problem solving.
• Knowledge of banking regulations and risk management.

Responsibilities

• Lead branch team and daily operations.
• Oversee teller line, cash handling, and security controls.
• Develop strategies for customer retention and new acquisitions.
• Hire, train, mentor, and develop staff to meet service goals.
• Ensure adherence to policies, procedures and compliance.

Skills

Leadership

Team coaching

Customer service

Regulatory compliance

Operations management

Budgeting

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site, overseeing daily operations, cash handling, security, and compliance. You will hire, train, and coach staff, drive customer retention and new business, and ensure branch goals are met.

The role requires 5+ years banking experience with management background, strong leadership, and a focus on delivering exceptional customer service. Travel is minimal; this position anchors the branch leadership team.