Branch Operations Leader: Customer-First Excellence

Mechanics Bank; Santa Ynez (CA); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) with company contribution

Paid holidays

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead a retail branch on-site in Santa Ynez. The role focuses on branch operations, customer experience, and staff development to achieve service and financial goals.

You will supervise cash management, compliance, and workflow, while driving strategies to retain customers and grow deposits. Strong leadership, banking knowledge, and a commitment to risk-aware operations are essential.

Qualifications

• Minimum 5 years of banking experience with emphasis in operations.
• Minimum 2 years of management experience.
• Excellent interpersonal skills; successful experience managing and leading people.
• Knowledge of small business and consumer credit principles and practices.
• Ability to motivate employees to provide excellent customer service.

Responsibilities

• Lead branch daily operations to meet production and service goals.
• Oversee teller line, cash handling, and branch risk controls.
• Hire, train, and coach staff to high performance and service quality.
• Develop and execute branch strategies for customer retention and growth.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Management

Customer service

Banking operations

Regulatory awareness

Credit principles

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Branch Services Manager to lead a retail branch on-site in Santa Ynez. The role focuses on branch operations, customer experience, and staff development to achieve service and financial goals.

You will supervise cash management, compliance, and workflow, while driving strategies to retain customers and grow deposits. Strong leadership, banking knowledge, and a commitment to risk-aware operations are essential.