Branch Service & Sales Leader - Beverly Hills

Cathay Bank; Los Angeles (CA); Sur place; USD 37 000 - 54 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

401(k) plan with company contributions

Health, dental, vision, life insurance

Résumé du poste

Cathay Bank, Beverly Hills branch, seeks a Branch Operations and Service Supervisor to support branch sales goals and oversee customer service and operations. You will lead staff, ensure policy compliance, and drive a quality service culture within a growing community-focused bank.

The role emphasizes staff development, cross-selling, and collaboration with related departments to advance customer onboarding and portfolio management.

Qualifications

• College degree a plus.
• 3–5 years’ experience in a similar capacity with management/supervisory responsibilities.
• Thorough knowledge of bank policies and procedures.
• Proficient in Microsoft Word, Excel, Outlook.
• Excellent verbal and written communication; bilingual English and Chinese preferred.

Responsabilités

• Provide service and sales support and maintain branch customer service standards.
• Identify cross-sell opportunities during account and teller transactions.
• Develop and track team and individual performance goals; coach staff.
• Achieve sales production goals and support onboarding plans.
• Support business development and marketing activities; may register as MLO as needed.
• Represent the bank in civic/community activities.

Connaissances

Management experience

Branch operations knowledge

Sales experience

Computer skills

Communication skills

Bilingual English/Chinese

Formation

College degree preferred

Outils

Microsoft Word

Excel

Outlook

Description du poste

Cathay Bank, Beverly Hills branch, seeks a Branch Operations and Service Supervisor to support branch sales goals and oversee customer service and operations. You will lead staff, ensure policy compliance, and drive a quality service culture within a growing community-focused bank.

The role emphasizes staff development, cross-selling, and collaboration with related departments to advance customer onboarding and portfolio management.