Branch Services Leader: People, Ops & Customer Experience

Mechanics Bank; Beverly Hills (CA); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer contribution

Paid holidays

Paid vacation

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site in Beverly Hills, CA. You will oversee daily operations, cash handling, security, and compliance while coaching staff to achieve top performance and service quality.

Responsibilities include budgeting, planning, and driving customer growth. Ideal candidates have 5+ years in banking operations, strong leadership and a focus on customer satisfaction, with a track record of managing branches and staff effectively.

Qualifications

• Requires 5+ years of banking experience with emphasis in operations.
• Strong leadership and coaching capability for branch teams.
• Proven ability to manage customer experience and risk within branch operations.

Responsibilities

• Lead and develop branch staff to deliver superior service and meet goals.
• Oversee cash handling, security, and daily operations to ensure compliance.
• Drive customer retention and new account activity through strategic initiatives.
• Coordinate scheduling, budgeting and staff development to optimize performance.

Skills

Banking operations

Staff coaching

Customer service

Leadership

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site in Beverly Hills, CA. You will oversee daily operations, cash handling, security, and compliance while coaching staff to achieve top performance and service quality.

Responsibilities include budgeting, planning, and driving customer growth. Ideal candidates have 5+ years in banking operations, strong leadership and a focus on customer satisfaction, with a track record of managing branches and staff effectively.