Branch Security Ops Leader | P&L, HR & Client Relations

Prosegur Security USA, Inc; Chicago (IL); On-site; USD 95,000 - 135,000; Full time

Job summary

Prosegur Security USA, Inc. seeks a General Manager to lead the local Chicago branch, partnering with senior leadership and HR to drive compliant, data-driven operations.

The role oversees security operations, client services, and staff performance, while maintaining fiscal discipline and striving for new business opportunities. The GM will coordinate with corporate HR on workforce planning, strategic hiring, and standardized processes to support business goals and client satisfaction in a

Qualifications

• 3–5 years managing security or related operations.
• Proven P&L management experience.
• Strong written and verbal communication skills.
• Demonstrated ability to recruit and develop staff.

Responsibilities

• Oversee local branch operations and ensure alignment with business objectives.
• Manage security operations and client contract services for the guarding division.
• Maintain fiscal discipline and performance within approved budgets.
• Recruit, interview, and train staff to meet client needs.
• Develop client relations and secure new business opportunities.
• Schedule employees/agents to cover client needs and respond to call-offs.
• Prepare reports, conduct investigations, and document actions.
• Ensure compliance with laws and governmental regulations.
• Collaborate with Corporate HR on special projects.

Skills

Leadership

P&L Management

Customer relations

Recruiting & interviewing

Staff scheduling

Communication

Multi-tasking

Microsoft Office

Scheduling software

Tools

Winteam

Microsoft Office Suite

Job description

Prosegur Security USA, Inc. seeks a General Manager to lead the local Chicago branch, partnering with senior leadership and HR to drive compliant, data-driven operations.

The role oversees security operations, client services, and staff performance, while maintaining fiscal discipline and striving for new business opportunities. The GM will coordinate with corporate HR on workforce planning, strategic hiring, and standardized processes to support business goals and client satisfaction in a