Branch Sales & Service Specialist

Emser Tile; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Emser Tile in Nashville, TN is seeking a Branch Customer Service/Sales Associate to greet customers, provide product knowledge, and support account selling at the counter. You will be the first point of contact for clients and collaborate with the Customer Support Representative to meet daily service goals.

Responsibilities include maintaining branding, handling sample requests, organizing account activity by potential sales, and contributing to weekly sales planning with management to balance

Qualifications

• 3+ years of sales and customer-facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math tests (cycle counts, pricing/margin, sqft).
• Comfortable in a fast-paced, high-stress environment.
• JD Edwards experience is preferred but not required.

Responsibilities

• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
• Provide accurate and expert information; be responsive to concerns of all Branch customers, including those under other sales personnel accounts.
• Serve as the first point of contact between the client and Emser; ensure a welcoming customer-facing service environment.
• Have extensive product knowledge and overview; explain brand identity and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Organize account base into categories and prioritize activities by imminent sales potential.
• Develop and implement plans for longer-term sales cycles.
• Partner with Management in weekly sales meetings to identify goals and balance account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals and walk-in clients; coordinate with Branch Management on sample setups per merchandising standards.
• Build sales in branch by explaining product knowledge and identifying customer needs.

Skills

Sales experience

Communication skills

Professional appearance

Relationship building

Sales metrics & reports

Inventory management

High-stress environment

JD Edwards (optional)

Job description

Emser Tile in Nashville, TN is seeking a Branch Customer Service/Sales Associate to greet customers, provide product knowledge, and support account selling at the counter. You will be the first point of contact for clients and collaborate with the Customer Support Representative to meet daily service goals.

Responsibilities include maintaining branding, handling sample requests, organizing account activity by potential sales, and contributing to weekly sales planning with management to balance