Branch Sales Specialist — Contractor Accounts

Emser Tile; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Emser is seeking a Branch ISR in Charlotte, NC to drive contractor sales and provide top-tier customer service at the counter. You will greet customers, answer phones, and maintain a friendly environment while delivering accurate product information as the first point of contact.

You will build relationships with contractors, manage account activity, understand sales metrics, and support sample design and displays in a fast-paced branch setting.

Qualifications

• 3+ years of sales and customer-facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math (cycle counts, pricing, margins).
• Comfortable in a fast-paced, high-stress environment.
• JD Edwards experience (preferred, but not required).

Responsibilities

• Drive all contractor business in the branch.
• Uphold branch customer service standards, greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
• Provide accurate information; be responsive to concerns of all branch customers, including those under the account base of other sales personnel.
• Customer facing service and is the first point-of-contact between the client and Emser.
• Have extensive product knowledge and overview.
• Explain Emser's brand identity, competitive differentiation, and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential.
• Develop and implement plans for longer term sales cycles.
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests.
• Build sales in branch by explaining product knowledge to customers and identifying their needs.

Tools

JD Edwards

Job description

Emser is seeking a Branch ISR in Charlotte, NC to drive contractor sales and provide top-tier customer service at the counter. You will greet customers, answer phones, and maintain a friendly environment while delivering accurate product information as the first point of contact.

You will build relationships with contractors, manage account activity, understand sales metrics, and support sample design and displays in a fast-paced branch setting.