Branch Contractor Sales Specialist

Emser Tile; Pineville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Emser in Pineville, NC seeks a Branch Sales Associate to drive contractor business, deliver expert product information, and provide a friendly, service‑oriented counter experience. You will build relationships with contractors, manage account activity, and participate in sample design to support branch merchandising.

The role requires strong communication, customer facing skills, and the ability to work in a fast-paced environment. JD Edwards knowledge is a plus.

Qualifications

• 3+ years of sales and customer facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet.
• JD Edwards experience (preferred, but not required).

Responsibilities

• Drive all contractor business in branch.
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel.
• Customer facing service and is the first point-of-contact between the client and Emser.
• Have extensive product knowledge and overview.
• Understand and be able to explain Emser's brand identity, competitive differentiation, and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential.
• Develop and implement plans for longer term sales cycles.
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests.
• Build sales in branch by explaining product knowledge to customers and identifying their needs.

Skills

Sales experience

Customer facing

Communication

Relationship building

Sales metrics understanding

Inventory management

Math/quantitative skills

Tools

JD Edwards

Job description

Emser in Pineville, NC seeks a Branch Sales Associate to drive contractor business, deliver expert product information, and provide a friendly, service‑oriented counter experience. You will build relationships with contractors, manage account activity, and participate in sample design to support branch merchandising.

The role requires strong communication, customer facing skills, and the ability to work in a fast-paced environment. JD Edwards knowledge is a plus.