Branch Ops Lead: Elevate Client Experience

Testing Site - JPMC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase in Cincinnati is seeking a Branch Operations Lead to guide daily branch operations, greet clients, and promote self-service options. You will work with the Branch Manager to ensure a welcoming experience and adherence to all policies, while leading a small team through busy hours, including weekends.

The role emphasizes client relationship building, accurate transactions, and ongoing training to keep staff informed of updates and standards in a dynamic retail banking environment.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are detail oriented and organized, able to juggle multiple tasks.
• You have leadership and operational proficiency to ensure transaction accuracy in a collaborative team.
• You are eager to educate the branch team and partners and keep everyone informed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch and ensure clients have an exceptional experience.
• Greet clients warmly, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and check them into the waiting queue for a smooth visit.
• Lead branch operations, including cash devices like the vault and ATM, ensuring policy compliance.
• Introduce clients to the branch team to deliver seamless service and build lasting relationships.
• Promote self-service options to simplify banking for customers at all times.
• Support branch operations with loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Relationship building

Retail banking

Team collaboration

Flexible hours

Education

College degree

Military experience

Job description

JPMorgan Chase in Cincinnati is seeking a Branch Operations Lead to guide daily branch operations, greet clients, and promote self-service options. You will work with the Branch Manager to ensure a welcoming experience and adherence to all policies, while leading a small team through busy hours, including weekends.

The role emphasizes client relationship building, accurate transactions, and ongoing training to keep staff informed of updates and standards in a dynamic retail banking environment.