Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.

Louisville (KY)

On-site

USD 40,000 - 60,000

Full time

36 hours ago

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Job summary

JPMorgan Chase & Co. in Louisville is seeking a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure every transaction is handled with precision and in full compliance with bank policies.

You will coach the team, manage lobby flow, promote self-service options, and build lasting client relationships while maintaining loss controls and audit readiness. This role requires weekend and evening availability, 1+ years in retail banking, and a dedication to

Qualifications

1+ years of retail banking experience.
Strong adherence to policies and procedures.
Ability to work weekends and evenings.
Willingness to educate and refer clients to experts.

Responsibilities

Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
Greet clients, assist with transactions, manage lobby flow and scheduling to build trusted relationships.
Lead branch operations, including cash handling and ATM operations, maintaining accuracy and compliance.
Promote self-service options to simplify banking and empower clients.
Ensure compliance with bank policies and audits, maintaining loss control and security.