Branch Ops & Customer Service Lead

UniBank for Savings; Uxbridge (MA); On-site; USD 34,440 - 48,216; Full time

Job summary

A community-focused financial institution in Uxbridge seeks a full-time Relationship Banking Supervisor. This role involves overseeing branch operations, ensuring adherence to banking regulations, and providing exceptional customer service. The ideal candidate will have at least one year of supervisory experience, strong communication skills, and a background in retail banking. The position offers competitive hourly pay ranging from $25.00 to $35.00, based on qualifications and experience.

Qualifications

• Experience in a retail supervisory role.
• Excellent verbal, math and customer service skills.
• Ability to handle challenging customer situations.

Responsibilities

• Oversee on-site operational compliance at the branch.
• Assist manager in creating a branch sales culture.
• Supervise employees and ensure operational procedures are followed.

Skills

Customer service skills

Verbal communication

Math skills

Detail-oriented

Education

1-2 years of experience in retail, preferably in banking

Minimum of 1 year in a supervisory role

Job description

A community-focused financial institution in Uxbridge seeks a full-time Relationship Banking Supervisor. This role involves overseeing branch operations, ensuring adherence to banking regulations, and providing exceptional customer service. The ideal candidate will have at least one year of supervisory experience, strong communication skills, and a background in retail banking. The position offers competitive hourly pay ranging from $25.00 to $35.00, based on qualifications and experience.