Branch Operations Leader: Elevate Service & Compliance

CTBC Bank Corp. (USA); San Marino (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

A prominent banking institution in California seeks a Branch Operations Supervisor to oversee branch activities, ensuring compliance with policies and exceptional customer service. The ideal candidate will have extensive experience in branch banking, strong analytical skills, and a commitment to operational excellence. Responsibilities include managing staff, improving efficiency, and addressing customer concerns. This position offers a competitive salary range of $70,000 to $85,000 annually, complemented by full benefits.

Qualifications

• 5+ years of customer services experience in branch banking or related environment.
• 3+ years of branch operations experience preferred.
• Fluent in English; knowledge of Chinese (Mandarin preferred) is a plus.

Responsibilities

• Manage and supervise branch operations ensuring compliance with policies.
• Support Branch Manager in improving operational efficiency.
• Ensure that customer problems are resolved effectively.

Skills

Customer service experience

Branch operations knowledge

Banking regulations knowledge

Attention to detail

Analytical skills

Education

Bachelor's degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Job description

A prominent banking institution in California seeks a Branch Operations Supervisor to oversee branch activities, ensuring compliance with policies and exceptional customer service. The ideal candidate will have extensive experience in branch banking, strong analytical skills, and a commitment to operational excellence. Responsibilities include managing staff, improving efficiency, and addressing customer concerns. This position offers a competitive salary range of $70,000 to $85,000 annually, complemented by full benefits.