Branch Operations Lead — Elevate Banking Experience

East West Bank; Houston (TX); On-site; USD 31,684 - 34,440; Full time

Job summary

A leading financial institution in Houston is seeking a Branch Operations Lead to deliver exceptional customer service and support the branch team. This role involves assisting customers with various banking needs, supervising junior staff, and ensuring operational excellence. The ideal candidate will have a high school diploma (Bachelor’s preferred), 3+ years of related experience, and skills in customer service and problem-solving. This position offers compensation between $23.00 and $25.00 per hour, with opportunities for career growth.

Qualifications

• 3+ years of customer service, teller, or sales experience in the banking/financial service industry.
• Strong working knowledge of branch operations.
• Familiarity with standard branch technology.

Responsibilities

• Assist customers with financial needs and resolve escalated issues.
• Provide support on a wide range of bank products and services.
• Train junior staff and ensure compliance with bank policies.

Skills

Customer service skills

Problem-solving skills

Decision-making skills

Sales experience

Professional working proficiency in Mandarin

Education

High school diploma or GED

Bachelor’s degree

Tools

Branch technology

Teller equipment

Job description

A leading financial institution in Houston is seeking a Branch Operations Lead to deliver exceptional customer service and support the branch team. This role involves assisting customers with various banking needs, supervising junior staff, and ensuring operational excellence. The ideal candidate will have a high school diploma (Bachelor’s preferred), 3+ years of related experience, and skills in customer service and problem-solving. This position offers compensation between $23.00 and $25.00 per hour, with opportunities for career growth.