Branch Operations Supervisor: Lead Teller Team & Growth

First Citizens Bank; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

First Citizens Bank in Nashville is seeking an Operations Services Supervisor to lead the daily operations of a branch and supervise the service line team. The role includes processing teller transactions, handling customer requests, and educating customers on bank capabilities, tools, and resources.

The successful candidate will combine strong leadership with customer service excellence, adapt quickly to new technology, and drive operational efficiency while supporting sales referrals to branch

Qualifications

• Bachelor's degree or equivalent with relevant experience.
• Cash handling and branch operations experience preferred.
• Ability to lead a team and meet branch goals.

Responsibilities

• Team Management - lead and coach the branch service team.
• Service Standards - uphold quality customer service and referrals.
• Operations and Administration - ensure compliance and efficiency.

Skills

Management

Customer Service

Adaptability

Sales

Communication

Education

Bachelor's Degree

High School Diploma

Job description

First Citizens Bank in Nashville is seeking an Operations Services Supervisor to lead the daily operations of a branch and supervise the service line team. The role includes processing teller transactions, handling customer requests, and educating customers on bank capabilities, tools, and resources.

The successful candidate will combine strong leadership with customer service excellence, adapt quickly to new technology, and drive operational efficiency while supporting sales referrals to branch