Branch Operations Leader — Service, Coaching & Growth

First Citizens; San Francisco (CA); On-site; USD 35,000 - 53,000; Full time

Job summary

First Citizens Bank seeks an Operations Services Supervisor to manage a single branch, lead a service line team, process teller transactions, and educate customers about bank capabilities. You will identify sales opportunities, refer clients to specialists, uphold regulatory and risk standards, and collaborate with partners to deliver exceptional service and branch performance.

The role requires strong leadership, financial literacy, and adaptability to evolving technology, with emphasis on

Qualifications

• Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management.
• High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management.
• Preferred Area of Experience: Management or supervisory experience
• Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Responsibilities

• Team Management: Manage performance and personnel functions for a team, ensuring operational soundness and results.
• Service Standards: Foster partnerships, uncover sales or referral opportunities, address customer needs.
• Operations and Administration: Ensure regulatory compliance, training deadlines, and efficient operations.
• Position Specific Skills: Financial literacy, retail banking knowledge, operations management

Skills

Management

Customer Service

Adaptability

Teamwork

Influence

Sales Skills

Communication

Financial literacy

Knowledge of retail banking products

Operations management

Education

Bachelor's Degree or equivalent and 1 year of experience

High School Diploma or GED and 5 years of experience

Job description

First Citizens Bank seeks an Operations Services Supervisor to manage a single branch, lead a service line team, process teller transactions, and educate customers about bank capabilities. You will identify sales opportunities, refer clients to specialists, uphold regulatory and risk standards, and collaborate with partners to deliver exceptional service and branch performance.

The role requires strong leadership, financial literacy, and adaptability to evolving technology, with emphasis on