Branch Operations Leader & Customer Experience Coach

First Citizens; Danielsville (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch, oversee a team of service line associates, and handle teller transactions and customer requests. You will drive customer education of bank capabilities and refer sales opportunities to the appropriate partner, while upholding regulatory and procedural standards.

The role requires strong leadership, adaptability, and communication to foster collaboration across teams and ensure operational excellence in a

Qualifications

• Bachelor's degree in a related field or equivalent experience with 1 year in financial services, banking, or branch operations management.
• Strong customer service and communication skills with empathy and professionalism.
• Knowledge of retail banking products and services and risk-aware operations.

Responsibilities

• Foster collaborative partnerships to deliver value for customers and colleagues; identify sales or referral opportunities.
• Manage risk by complying with regulations, policies, procedures and delegated authorities; ensure timely training and efficient operations.
• Lead and coach a team, providing feedback and development to meet branch goals and financial expectations.
• Coordinate with bank partners and other managers to accomplish business goals and improve performance.

Skills

Customer Service Skills

Financial literacy

Retail banking knowledge

Operations Management

Education

Bachelor's degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Services Supervisor to manage a single branch, oversee a team of service line associates, and handle teller transactions and customer requests. You will drive customer education of bank capabilities and refer sales opportunities to the appropriate partner, while upholding regulatory and procedural standards.

The role requires strong leadership, adaptability, and communication to foster collaboration across teams and ensure operational excellence in a