Branch Operations Leader: Teller & Service Coach

First Citizens Investor Services; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor in Nashville to lead a branch team, handle teller transactions and customer requests, and drive referrals to bank partners. The role emphasizes strong management, customer service, and sales-oriented collaboration across the branch.

The successful candidate will demonstrate adaptability, financial literacy, and knowledge of retail banking products while ensuring regulatory compliance and efficient operations.

Qualifications

• Bachelor's Degree and 1 year of experience OR high school/GED + 5 years in relevant fields.
• Ideal candidate has 5+ years cash-handling experience and 1+ year in retail bank management.
• Strong financial literacy and knowledge of retail banking products.

Responsibilities

• Manage performance and personnel for a branch team to deliver results.
• Uncover sales or referral opportunities and guide customers to bank partners.
• Ensure compliance with regulations and bank policies and supervise daily operations.

Skills

Management Skills

Customer Service Skills

Adaptability

Sales Skills

Communication Skills - Interpersonal

Education

Bachelors Degree or higher

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Services Supervisor in Nashville to lead a branch team, handle teller transactions and customer requests, and drive referrals to bank partners. The role emphasizes strong management, customer service, and sales-oriented collaboration across the branch.

The successful candidate will demonstrate adaptability, financial literacy, and knowledge of retail banking products while ensuring regulatory compliance and efficient operations.