Branch Operations Supervisor — Service & Growth

First Citizens; Long Beach (CA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Bonuses

Job summary

First Citizens Bank is seeking an Operations Services Supervisor in Long Beach, CA to manage a branch team, oversee teller transactions and customer service, and support the branch's sales goals. You will identify opportunities to educate customers about bank capabilities, refer clients to partners, and drive service excellence while ensuring compliance and accurate operations.

This role emphasizes leadership, coaching, adaptability and cross-functional collaboration to deliver value to

Qualifications

• Bachelor's Degree with 1+ year of experience or high school diploma with 5+ years in financial services.
• Experience in bank operations or branch management is preferred.

Responsibilities

• Lead a branch team, mentor performance, and drive results.
• Identify sales opportunities and refer to partners while supporting service goals.
• Ensure regulatory compliance and efficient operations across teller processes.

Skills

Management skills

Customer service

Adaptability

Teamwork

Influence

Sales skills

Communication skills

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Services Supervisor in Long Beach, CA to manage a branch team, oversee teller transactions and customer service, and support the branch's sales goals. You will identify opportunities to educate customers about bank capabilities, refer clients to partners, and drive service excellence while ensuring compliance and accurate operations.

This role emphasizes leadership, coaching, adaptability and cross-functional collaboration to deliver value to