Branch Operations Supervisor: Lead Service & Customer Success

First Citizens Bank; Redondo Beach (CA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Bonus potential

Job summary

First Citizens Bank in Redondo Beach seeks an Operations Services Supervisor to lead the branch team, oversee teller transactions, and promote customer awareness of bank capabilities. You will drive service quality and coordinate with branch partners to optimize sales referrals.

The role emphasizes operations management, regulatory compliance, and staff development, requiring strong communication and adaptability in a fast-paced environment.

Qualifications

• Bachelor's Degree and 1 year of experience OR High School Diploma or GED/Equivalent and 5 years in financial services, customer service, bank operations, or branch operations management.

Responsibilities

• Manage performance and personnel functions for a team, ensuring operational soundness and delivering value for customers.
• Foster partnerships to uncover sales or referral opportunities and coach the team to meet business goals.
• Ensure compliance with regulations, bank policies, and procedures to manage risk and operational efficiency.

Skills

Financial literacy

Retail banking knowledge

Operations management

Education

Bachelor's degree

High school diploma/GED

Job description

First Citizens Bank in Redondo Beach seeks an Operations Services Supervisor to lead the branch team, oversee teller transactions, and promote customer awareness of bank capabilities. You will drive service quality and coordinate with branch partners to optimize sales referrals.

The role emphasizes operations management, regulatory compliance, and staff development, requiring strong communication and adaptability in a fast-paced environment.