Branch Operations Supervisor - Customer Service & Sales

First Citizens Bank; El Segundo (CA); On-site; USD 34,000 - 51,000; Full time

Job summary

First Citizens Bank in El Segundo, CA is seeking an Operations Services Supervisor to lead a branch team, process teller transactions, and educate customers about bank capabilities and resources. You will identify sales opportunities and refer clients to the appropriate bank partner.

This role emphasizes operational soundness, regulatory compliance, and collaboration with partners to support branch sales efforts and overall customer experience.

Qualifications

• Experience in supervising and developing a team within a retail banking environment.
• Strong customer service skills with ability to identify sales opportunities.
• Ability to learn new information quickly and relay changes to the team.

Responsibilities

• Team Management - oversee performance and personnel functions for the branch team to deliver customer value and meet financial goals.
• Service Standards - foster partnerships, identify sales or referral opportunities, and optimize performance with coaching and bank tools.
• Operations and Administration - ensure compliance with regulations and bank policies, manage risk, and maintain efficient operations.

Skills

Management Skills

Customer Service Skills

Adaptability

Teamwork

Sales Skills

Communication Skills - Interpersonal

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank in El Segundo, CA is seeking an Operations Services Supervisor to lead a branch team, process teller transactions, and educate customers about bank capabilities and resources. You will identify sales opportunities and refer clients to the appropriate bank partner.

This role emphasizes operational soundness, regulatory compliance, and collaboration with partners to support branch sales efforts and overall customer experience.