Branch Operations Supervisor: Customer Experience & Growth

First Citizens; San Francisco (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor in San Francisco, CA to lead a branch team and manage teller and customer service activities. You will drive service excellence, coach staff, and identify opportunities to educate customers about banking capabilities and resources.

The role emphasizes risk-aware operations, collaboration with partners, and delivering value to customers while supporting branch sales efforts.

Qualifications

• Financial literacy and knowledge of bank products and services are required.
• Strong operations management skills and supervisory experience preferred.
• Ability to identify and refer sales opportunities within the branch network.

Responsibilities

• Team Management - supervise performance and personnel functions for a branch team.
• Service Standards - foster partnerships to deliver value for customers and uncover referrals.
• Operations and Administration - comply with bank policies and manage risk in daily activities.

Skills

Financial literacy

Retail banking knowledge

Operations management

Education

Bachelor's degree

HS Diploma or GED with 5 years experience

Job description

First Citizens Bank is seeking an Operations Services Supervisor in San Francisco, CA to lead a branch team and manage teller and customer service activities. You will drive service excellence, coach staff, and identify opportunities to educate customers about banking capabilities and resources.

The role emphasizes risk-aware operations, collaboration with partners, and delivering value to customers while supporting branch sales efforts.